Effective 3 October 2026. Kirayo is a software service of Codepth IT Solutions Private Limited, Lucknow, India.
Rent, deposits and other charges that a resident pays through Kirayo Pay are collected by Cashfree Payments India Private Limited, a payment aggregator authorised by the Reserve Bank of India, and settled by Cashfree to the property owner’s verified bank account. Codepth does not hold these funds. Refunds of rent or deposits are decided by the property owner under the stay agreement; the owner can issue a refund from the Kirayo Owner app and it returns to the resident’s original payment method, usually within 5 to 7 working days of being issued.
If money leaves a resident’s account but the payment shows as failed, the bank or Cashfree reverses it automatically, usually within 5 to 7 working days. If a resident is charged twice for the same due, the extra payment is refunded to the original payment method after it is confirmed. Write to support@kirayo.in with the payment reference and we will follow it up with Cashfree.
Owners can cancel their Kirayo subscription at any time from the app or by writing to support@kirayo.in; the service stays active until the end of the paid period. Subscription fees already paid are not refunded, except where a payment was taken in error, which is refunded in full within 7 working days.
The instant ID check (KYC) fee is charged once per resident. If the check cannot be completed because of a fault on our side, the fee is refunded in full within 7 working days. It is not refunded once the government record has been fetched.
Kirayo is delivered online. Access to the apps starts immediately after sign-up or payment; nothing is shipped.
support@kirayo.in · Codepth IT Solutions Private Limited, Lucknow, Uttar Pradesh.